Refund Policy
Last Updated: July 7, 2026
Version: 1.0
This Refund Policy explains when refunds may be available for subscription purchases made for the StartByUs platform operated by StartByUs Technologies Private Limited ("StartByUs", "we", "our" or "us").
By purchasing a subscription, you acknowledge that you have read and agree to this Refund Policy together with our Terms of Service.
1. General Policy
We want every customer to have a positive experience using StartByUs. If you experience a genuine issue with your subscription, we encourage you to contact us so that we can work towards an appropriate resolution.
Refunds are not issued automatically. Each request is reviewed in accordance with this Refund Policy and applicable law.
2. Refund Eligibility
Refund requests must be submitted within seven (7) calendar days from the date of the original subscription purchase.
To be eligible for consideration, the subscription must not have been substantially used.
Whether a subscription has been substantially used will be determined by StartByUs based on the overall use of the Services, including but not limited to:
- posting one or more job opportunities;
- receiving one or more candidate introductions;
- actively collaborating with recruiters through the platform;
- using premium subscription features for recruitment activities;
- exporting, downloading or extensively viewing candidate information; or
- any other activity indicating that significant value has already been obtained from the subscription.
Refund eligibility will be determined reasonably and in good faith, taking into account the circumstances of each request.
3. Non-Refundable Purchases
Unless required by applicable law, refunds will generally not be provided for:
- subscription renewal payments;
- partial billing periods;
- unused time remaining in an active subscription;
- discounted, promotional or custom-priced subscriptions;
- accounts suspended or terminated for violation of our Terms of Service; or
- requests submitted after the seven (7) day eligibility period.
4. Subscription Cancellation
You may cancel your subscription at any time.
Cancellation prevents future automatic renewals but does not automatically entitle you to a refund for payments already processed.
Unless otherwise stated, you will continue to have access to your subscription until the end of the current billing period.
5. How to Request a Refund
To request a refund, please contact us within the applicable refund period and include:
- your registered email address;
- your company name (where applicable);
- the date of purchase; and
- a brief explanation of your request.
Refund requests should be sent to:
Email: support@startbyus.com
6. Refund Processing
If a refund request is approved, the refund will generally be issued using the original payment method used for the purchase, where reasonably possible.
The time required for the refunded amount to appear in your account depends on your payment provider and financial institution.
7. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes to our Services, payment processes or legal requirements.
Material changes will be published on our website together with the updated effective date.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
StartByUs Technologies Private Limited
Innov8 Suman Business Park
Pune – 411014
Maharashtra, India
Email: support@startbyus.com